Charlotte, NC — October 4, 2023 - SecurEdge Networks, a software company building
automation and digital solutions for IT Service Providers, today announced the integration of its Central Office platform with ConnectWise PSA (formerly ConnectWise Manage).
This integration allows MSPs to get the most out of their software investments, providing them with the data they need across platforms to complete complex projects faster and more efficiently.
Al Panebianco, VP of Service Provider Operations at SecurEdge, explains: "Central Office simplifies the normal workday of an MSP while keeping the focus on ease of quoting, maximizing profitability, and ultimately delivering a higher level of customer satisfaction."
The integration between Central Office and ConnectWise PSA will provide IT Service Providers with several benefits, including:
- Seamless data integration: Automatically sync data from ConnectWise PSA, eliminating the need for manual data entry, saving time, and improving accuracy.
- Automated workflows: Access digital workflows that speed up sales operations and automate collaboration between teams.
- Improved visibility: Provide MSPs with a single view of their customers and their data, helping them make better decisions and improve customer service.
- Enhanced reporting: Give MSPs more comprehensive reporting capabilities, allowing them to track their performance and identify areas for improvement.
With all data syncing from ConnectWise PSA to Central Office, this integrated approach simplifies the entire quote, proposal, and order process, offering a user-friendly interface that facilitates instant digital document delivery to clients and an efficient transition to fulfillment.
“Whether it's helping to build a complex quote or helping an MSP to add an integration like the one with ConnectWise, SecurEdge takes pride in offering a full-service, full suite of personalized customer service to support IT Service Providers throughout their journey with Central Office,” says Al Panebianco.
Danny Mareco, VP of Marketing at SecurEdge, highlights the transformative nature of this native integration, stating, "ConnectWise is one of the most widely used PSA tools in the VAR and MSP communities. It was important that we provide this connection as a critical step to enabling IT Service Providers to automate their sales processes, making everyone’s lives easier and ultimately enhancing the customer experience."
Every IT service provider’s tech stack is different, that’s why SecurEdge ensures that they can access the Central Office platform regardless of what PSA or CRM software they are using.
The ConnectWise PSA integration is one of many others within the Central Office platform.
SecurEdge looks forward to continually building a platform that aligns with the needs of modern VARs and MSPs.
About ConnectWise PSA: ConnectWise PSA is the leading professional services automation software developed with expert knowledge of the recurring revenue and as-a-service business model. By connecting data and workflows across all stages of the customer lifecycle, ConnectWise PSA creates efficiencies, delivers insight, and supports growth.
For more information, visit: www.connectwise.com
About SecurEdge Networks: SecurEdge Networks is an innovative software company developing modern solutions for IT Service Providers. The company’s flagship product, Central Office, is a business automation platform designed for IT Service Providers to build, sell, and fulfill IT solutions online and as-a-Service. It unifies CPQ, finance, fulfillment, partners, tools, and customer experience with simple-to-use workflows.
For more information, visit: www.serviceprovider.securedgenetworks.com/central-office
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