TechGrid CPQ and Fulfillment Are Now Two Products. Here's Why That's Good for Your Bill.

We Just Changed How CPQ and Fulfillment Work Together

Back in March 2025, we rebuilt our pricing from the ground up. New tiers, refined pricing, and clearer upgrade paths. That structure is still the foundation, but after listening to countless MSPs, we realized our pricing needed another evolution.

Two things changed:

1. CPQ and Fulfillment are now two separate products. Fulfillment used to be baked into our Professional and Enterprise CPQ tiers. Now it's its own product line with its own pricing — available as an add-on to any CPQ plan.

2. Every CPQ plan now includes 3 free users. Core, Professional, and Enterprise all start with 3 Monthly Active  Team Members (MATMs) included at no extra cost.

If you just want the numbers, jump to the CPQ or Fulfillment tables below. If you want the reasoning, keep reading.

Why We Split CPQ and Fulfillment Into Two Products

Bundling CPQ and Fulfillment together made sense when most MSPs adopting TechGrid wanted both. It stopped making sense once we looked at who was actually buying.

Most MSPs and VARs handle fulfillment through their PSA, an ERP, spreadsheets, and distributor portals (rarely just one). What they needed from us was a stronger way to quote: better bundling, live distributor pricing, guided selling, automated proposals. Not a fulfillment system bundled in before they were ready to tackle that part of the workflow, especially when what they already had, even if disconnected or a little clunky in places, was getting the job done.

So we made two changes:

1. CPQ got more robust on its own. Every tier, Core through Enterprise, is now built and priced around what an MSP needs to run quoting well, independent of whether fulfillment is part of the deal.

2. Fulfillment became optional, at any CPQ tier. Ready to digitize procurement and stop chasing purchase orders by email? Add it. Not ready to touch your fulfillment process yet? Don't. Either way, you're not paying for capability you're not using.

That's the flexibility piece. The MATM change is the fit piece: 3 free MATMs, shared across CPQ and Fulfillment, means a smaller team doesn't hit a per-user cost just to get their whole team, quoting and fulfillment alike, onto the platform. 

TechGrid CPQ Pricing: Core, Professional, Enterprise 

All three CPQ tiers include 3 MATMs free. Every plan also comes with a 1M+ SKU pre-built digital catalog, real-time cost and margin tracking, and structured quote-to-order workflow. The baseline hasn't gotten thinner; it's gotten more capable at every level.

Paying annually saves 15% across all three tiers. That discount hasn't changed.

 One pool, not per-product: those 3 free MATMs are shared across CPQ and Fulfillment. If someone on your ops team only logs into Fulfillment in a given month, they still draw from the same MATM allowance as your quoting team, first come, first served. 

TIP: The per-user cost climbs as you move up tiers ($45 → $65 → $75 per additional MATM). That's intentional: it reflects the deeper automation and functionality each tier unlocks, not just more team members.

TechGrid Fulfillment Pricing: Core, Professional, Enterprise 

Fulfillment is priced by orders processed per month, not by users. And it only works layered on top of an active CPQ plan. You can't run Fulfillment standalone. Note that MATM usage is still tracked account-wide, so a Fulfillment user still counts against your shared MATM pool even though orders are the metric Fulfillment itself bills on. 

Same 15% annual discount applies here too.

Notice the overage rate drops as the tier goes up: $10/order on Core versus $3/order on Enterprise. If you're consistently running well past your included order count, that's usually a sign it's time to look at the next tier rather than eating per-order fees indefinitely.

What This Means for Your Bill 

Take an MSP on CPQ Professional ($900/mo) that decides to add Fulfillment Core ($500/mo, 15 orders included).

• Base cost: $900 + $500 = $1,400/mo

• Say that MSP processes 20 orders in a busy month, 5 over the included 15, at $10/order overage: +$50

• Total for that month: $1,450/mo

No fulfillment add-on, no forced upgrade, no per-user fee stacked on top for the fulfillment side of the business. Just CPQ plus however much order volume you actually run through the platform.

TIP: Don't do this math by hand every time you're sizing a plan. The cost calculator on our pricing page does it for you: pick your CPQ tier, toggle Fulfillment on or off, and it builds the estimate live.

Who Should (and Shouldn't) Add Fulfillment 

So how do you know if now's the time?

Signs you're ready to add Fulfillment:

• You're chasing purchase orders manually. Email threads, spreadsheets, or a PSA workaround are your current system of record for procurement.

• Customers ask "where's my order" more than you'd like. No real-time status means every update is a phone call or an email.

• Subscription billing is a monthly scramble. Recurring invoices, renewals, and payment collection aren't automated end to end.

Signs it can wait:

• Your current fulfillment process already works. If your PSA or ERP handles procurement fine at your order volume, there's no urgency to switch it out.

• Your order volume is low and steady. A handful of orders a month rarely justifies the jump. The included-orders threshold on Core (15/mo) covers plenty of MSPs comfortably.
  

FAQ 

Do I need a CPQ plan to use TechGrid Fulfillment? Yes. Fulfillment is an add-on. You need an active TechGrid CPQ subscription before you can add it.

Do the 3 free users apply to Fulfillment too, or just CPQ? Both. The 3 free MATMs are a shared pool across your account, not a CPQ-only allowance. If a team member logs into Fulfillment in a given month, they count toward that same total, first come, first served, just like a CPQ user would. Fulfillment's own pricing is still based on orders processed per month, but MATM usage is tracked across both products together.

Can I stay on CPQ only and skip Fulfillment? Yes. Fulfillment is entirely optional. Plenty of MSPs run CPQ alone if their fulfillment process already works for them.

Is there still an annual payment discount?  Yes. 15% off for paying annually, and it applies to both CPQ and Fulfillment.

What's the difference between an MATM and an order? An MATM (Monthly Active Team Member) is a shared usage unit: any user who logs into either CPQ or Fulfillment at least once in a given month counts toward your MATM total. An order is a Fulfillment-only unit: any purchase order received or order booked on the platform during that month. Orders are billed strictly against your Fulfillment plan, but MATMs draw from one shared pool across both products. 

See the Full Breakdown 

Thanks for joining us on this ride. If you’ve got any questions, drop us a line—our team is ready to help!

👉 See the New CPQ Plans        👉 See the New Fulfillment Plans        🛎️ Talk to Sales